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Dear Mr Hartzer
My husband is no longer coping with the threats coming from Westpac to make us homeless.
I just need you all to know that before this loan was approved I could visit my family for Christmas - I haven't done this for 4 years now.
I could visit my family for a small holiday for my children to see their cousins or grandparents = we haven't done this for years now.
I could buy my family special food as a treat = not anymore.
I could go to the movies with my family = not anymore.
I could buy new clothes or shoes = now I go to lifeline etc all the time looking for suitable clothing.
The "lifestyle" figures we sent you are all about now.... These figures are what we are trying to exist on now. Our lifestyle prior to this loan being approved was very very different = still not luxurious - but at the very least it was a life.
I have done my very best to keep up the payments for this loan. We have missed out just to make sure I can pay the loan. I am exhausted and depressed. I honestly do not know how to keep the payments going.
When we saw the Royal Commission asking about the banks approving loans incorrectly - we began to question our loan and circumstances.
This has nothing to do a downturn in the area. The area downturn began years ago. (Not to forget that this area was also on a flyer being 'supported' by Westpac yet warned against at the same time...? ) Cam ???? Flyer said what????
This has everything to do with Westpac approving loans using incorrect systems. Just exactly as the Royal Commission has found.
We have asked to be reassessed and somehow you still find the loan was correctly administered - I simply cannot agree. How can my lifestyle be changed so much and so badly affected if the loan was ever affordable?
We paid LMI for this loan. At the very least is Westpac able to use this insurance? We have paid so much not just in money, but time and effort and loss of well being. My children are suffering and they cannot fully understand why.
I sincerely ask Westpac to understand that someone in the bank approved this loan and they should not have.
The valuations were all above the market, the whole area began to collapse even as the house was still being built - yet the valuations are still at the buying price ???
My children were not on the loan papers - this would have added to the loan assessment - yet still you seem to be able calculate them in and still approve??? I'm sorry your system has to be not right and we are going to lose everything, our lives will never be the same again.
To suggest we see a lawyer - how do we afford a lawyer?
To suggest we blame the Broker and see a lawyer ? You Westpac employed the Broker - he is your responsibility. You trusted him and you accepted his part and you still pay him Trail commissions to this day.
This is the story. A very sad story. A story that can have a different ending if you would write off this loan and all to be forgiven and forgotten and a future may be possible. Are you aware my wonderful husband has been suicidal? How would Westpac stand up in court with a manslaughter charge against them linked to this loan? This is so so wrong. You need to wipe this loan now.
Regards,
(Names supplied and held from publication on request)