Go into the link---5 min video interview with Colin Neave talking
about his new role... I should get an Order of Australia for cleaning up
the mess made to consumer lives by Colin Neave allowing bank Mates
to use the BIG FAT LIE: "broker is agent of the borrower!" Neave, as
a crooked Bank Ombudsman for over a decade systemically used
Determinations to DENY BROKER IS AGENT OF the BANK acting
as Ombudsman for the Banks and against consumer interests!. Neave
is WHY we need a ROYAL COMMISSION INTO BANKS to ask him why
he covered up for them for sooooooo long!
Fairness must be part of the customer experience: Neave
Published 14 December 2016
https://bluenotes.anz.com/posts/2016/12/fairness-must-be-part-of-the-customer-experience-neave/
It is increasingly important for businesses to ensure fairness is part of their customer experience amid an environment of wavering corporate trust, according to the outgoing Commonwealth Ombudsman and newly appointed ANZ Customer Fairness Advisor.
“I think it’s become more important for organisations to be not only focussed on their customers from the point of view of service but also focussed to ensure they are treated fairly as well,” Colin Neave AM told BlueNotes on video.
“I think generally speaking bank do treat people fairly,” he said. “But now and again things seem to go off the rails. What I’d be really keen to contribute to is… [making] sure customers are treated fairly.”
The newly created role, which will report directly to ANZ CEO Shayne Elliott, will see Neave work with the bank’s product and services teams across retail, small business and wealth in Australia. He has previously served as Chief Ombudsman of the Financial Ombudsman Service and the Australian Banking Industry Ombudsman.
Neave was named a Member of the Order of Australia in 2005 for his services to the banking industry.